Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when you:

• Create an account: Name, email address, password
• Make a purchase: Billing address, payment information (processed securely by Stripe)
• Complete your profile: Optional information like bio, photo, social media links
• Contact us: Name, email, phone number, message content
• Participate in the community: Posts, comments, messages
• Attend coaching sessions: Call recordings (with your permission)

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Usage data: Pages viewed, time spent, clicks, navigation paths
• Device information: IP address, browser type, operating system, device type
• Course progress: Lessons completed, quiz scores, certificates earned
• Cookies: See our Cookie Policy section below

1.3 Information from Third Parties

We may receive information from:

• Payment processors: Stripe provides transaction confirmations
• Social media: If you choose to link social accounts
• Analytics providers: Google Analytics for usage statistics

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process payments and send transaction confirmations
• Deliver course content and track your progress
• Send important updates about your account or services
• Respond to your comments, questions, and support requests
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze usage patterns to improve user experience

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Payment processing: Stripe (for secure payment transactions)
• Email delivery: Mailchimp (for newsletters and notifications)
• Video hosting: Vimeo/Cloudflare (for course videos)
• Analytics: Google Analytics (for usage statistics)
• Customer support: Zendesk (for support tickets)

3.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security issues

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and updates
• Limited employee access to personal data
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Correction

You can access and update your account information at any time through your account settings.

5.2 Data Deletion

You can request deletion of your account and personal data by contacting support@example.com. We will retain certain information as required by law or for legitimate business purposes.

5.3 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or updating your preferences in your account settings.

5.4 Data Portability

You can request a copy of your data in a portable format by contacting us.

5.5 GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including:

• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

5.6 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand how you use our platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we must retain it for legal purposes.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

• Email: privacy@example.com
• Phone: +1 (555) 123-4567
• Mail: 123 Business Ave, Suite 100, New York, NY 10001